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Frequently Asked Questions

Can’t find the answer? Call us at 855-488-1081 or email info@smartcompanion.care

Frequently Asked Questions

Can’t find the answer? Call us at (833)-791-9200 or email info@smartcompanion.care

SmartCompanion is a system which is completely private. The speakers only communicate with your smart-router, you, and anyone you choose to call. It is a voice activated system that doesn’t do anything until you say the wake word (Alexa, Echo, Computer, or Ziggy).

Smart Companion is a closed system. This means the speakers only communicate with your encrypted router, you, and anyone you choose to call. It is a voice activated system that doesn’t do anything until you say the wake word (Alexa, Echo, Computer, or Ziggy).  

You can order this directly from us.  We are available to answer questions and assist you with the ordering of a system that is customized for the home of you or your loved one.  Our company is located in the USA.  Our phone number is 855-488-1081 and our contact form.  You can also email us info@smartcompanion.care

SmartCompanion does not require a wearable device – it only requires the user’s voice.  The system is designed for use throughout the home, which eliminates a client not being able to get the help they need.  It also allows the user to do many other useful things – such as making and receiving calls from friends and family (both audio & visual).  It allows the client to get reminders that keep them safe and on track.  It provides entertainment and helps avoid isolation and loneliness.  And so much more!

The SmartCompanion system includes multiple speakers.  One of them is a video speaker with battery back-up (Amazon Echo Show).  The speaker designated for the bathroom includes a wall mount. The system also includes a smart-router with battery back-up. Additionally, our system does not require using an application.  SmartCompanion uses technology that is private and comes customized and pre-programmed for the client before it arrives.  We also have a team of representatives within the USA to assist with the activation.

If you have WiFi, we walk you through connecting your router to ours, as it does perform faster and more efficiently that way. However, if you don’t have in-home internet, the cellular connection in our smart-router will get you connected!

You can expect 6-8 hours of service during a power outage.

The Smart Router is the device that protects your personal data and prevents scammers and spammers from talking to your system.  You will not get marketing offers, robo calls or be able to make purchases through the SmartCompanion as you are protected through the use of our smart-router.

Anyone and everyone! Clients with visual difficulties; clients without nearby friends and family; clients who have mobility issues; clients who are at risk of falling are some of those who have found this system to be especially helpful.

It is a gift of safety as well as entertainment for the user.  It would prove to be a thoughtful and loving gift.  

Give us a call at 855-488-1081. We will help you figure out what went wrong. Usually, issues only require a tech call and we can assist virtually.  If the issue requires, we will replace the device. 

Absolutely! Making calls is as easy as saying “Alexa, call (insert name).” Receiving calls requires even less!

Simply say “Alexa call for help” and the emergency response team will be on the line in a matter of seconds. They have your home address and will dispatch emergency services as well as notify your emergency contact.

Our standard kid includes a smart-router and 3 speakers.  We will ask a few questions about the layout of the client’s home to determine exactly how many devices are needed for full home coverage.  If additional devices are needed, there is a nominal fee.  

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